Gaya APA
Gasperz, V.
(2002).
ISO 9001: 2000 And Continual Quality Improvement
.
Jakarta:
PT.Gramedia Pustaka Utama.
Gaya MLA
Gasperz, Vincent.
"ISO 9001: 2000 And Continual Quality Improvement".
Jakarta:
PT.Gramedia Pustaka Utama,
2002.
Text.